BrightHelp brings clarity to your work
BrightHelp keeps the process simple, clear, and human. Whether you’re a small business owner in Canada looking to find a virtual assistant or a VA ready to offer your skills, every step is designed to save time, reduce stress, and make collaboration easy.
Step 1: Submit a quick form
Tell us what you need (or what you offer). No bots, no guesswork, just a quick start so we can learn what’s important to you.
Step 2: Get added to the match system
Every submission is reviewed by hand. Once approved, VAs are added to the match system, and clients looking to hire get a shortlist of vetted VAs who align with your goals and tools.
Step 3: Start your BrightHelp Workspace
Your BrightHelp Workspace keeps messages, files, and billing in one organized place so collaboration stays simple and productive.
How BrightHelp Works FAQ
We review your form, look at your needs, and shortlist VAs whose skills, availability, and working style fit your business. You’ll receive a small, curated list, not a massive directory to scroll through so you can easily choose your new VA.
Most matches happen within a couple of days. If your needs are highly specialized or we need more details from you, it may take a little longer, but we’ll keep you updated the whole way.
Nope, hiring through BrightHelp is completely free for business owners. You only pay the VA you choose to work with according to their payment terms.
All communication happens in your shared BrightHelp Workspace or by the communication method agreed upon by you and your VA. The Workspace provides a convenient place to keep messages, tasks, files, and notes all in one spot. You and your VA can decide how often you want to check in.
Of course. Once you get your shortlist, you can reach out to any of the recommended VAs to ask questions, chat, or book a quick call to make sure it’s a good fit.
Most of our VAs are based in Canada and work standard North American hours. Availability differs by person, but we always match you with someone who can support your preferred timeframe.
Quite a range from admin, inbox management, scheduling, and research to marketing support, customer follow-up, content organization, systems setup, and more. Just tell us what you’re struggling with, and we’ll match you with someone who does that work well.
That’s totally normal. You can ask for an updated match any time, or bring additional VAs into your workspace as your business grows.
No, all VAs are independent service providers. You hire and pay them directly, and BrightHelp simply helps you find the right person and gives you both a collaborative space to work together.
Absolutely. If you already have a VA you love, you can invite them into your Workspace to streamline communication and file sharing. BrightHelp isn’t just for new matches; it supports the VAs you’re already working with, too.
