Give your team one place to work smoothly with every client.
Running a VA agency comes with a whole different set of moving parts, subcontractors, multiple clients, shifting workloads, onboarding, and keeping everyone aligned without needing ten different tools.
BrightHelp gives your team simple, scalable Workspaces so every client relationship stays organized, professional, and easy to manage.
Whether you have two team members or twenty, you get a clear system that supports everyone without adding complexity.
🌱 A Workspace for Each Team Member
Every agency seat comes with the same setup a solo VA gets:
- Their own client Workspaces
- Messaging, file sharing, and tasks in one place
- Clean client histories that stay organized
- Unlimited clients
- Simple daily workflows
Each seat is private; your team members only see their own clients unless you choose to coordinate outside the system.
🌿 How Agency Seats Work
- You (the agency owner) request the number of seats you need
- Each team member gets their own login + Workspace
- You manage billing under your agency account
- Team members invite their assigned clients into their Workspace
- You can add or remove seats anytime
There’s no complicated admin panel or steep learning curve.
Each seat is simply a ready-to-use VA Workspace.
🌸 Directory Listings (Optional)
Team members who are:
- based in Canada, and
- meet the vetting requirements
can appear in the public BrightHelp Directory.
This is optional — many agencies use BrightHelp purely as an internal system and skip listings altogether.
🌿 Bring Your Own Clients
Your team members can bring their full client list into their Workspaces.
They don’t need to wait for a match — this system works beautifully whether you’re:
- assigning clients internally
- offering subcontracting
- giving contractors a place to manage their own clients
- or all of the above
🌼 Why Agencies Use BrightHelp
Consistency across the whole team
Everyone works inside the same simple structure.
Clients get a predictable, professional experience no matter who they’re assigned to.
Easy onboarding for new subcontractors
Bring someone new into your agency?
They get a Workspace immediately, no tech setup, no confusion.
A centralized way to organize client communication
Every client has their own private shared space with their assigned VA.
Messages, files, tasks, and approvals stay tidy.
Works for hybrid teams
Your team might be across provinces or countries, doesn’t matter.
BrightHelp keeps everything connected and easy to follow.
Scales as you grow
Add seats when you bring on a new contractor.
Remove them when your team changes.
BrightHelp grows with you, not ahead of you.
💬 Client Matching (Canada Only)
If you want your team members to be considered for client matches, they’ll go through the same approval and vetting steps as solo VAs.
If your agency is international or prefers to keep things internal, you can ignore matching entirely and simply use the Workspaces to serve your own clients.
⭐ Request Seats for Your Agency
Tell us how many team members you want to bring in, and we’ll set everything up for you.
👉 Request more seats using the form inside your BrightHelp Workspace.
Quick approval. No overthinking. Just a simple system that makes your whole team look good.
🌼 Frequently Asked Questions
Each seat gets its own Workspace with the same tools a solo VA receives. You manage payment and who has access to each seat.
Only if they’re based in Canada and you choose to list them. Listings are optional.
Yes. Each team member can invite their assigned clients into their own Workspace areas.
Anytime. Your agency plan grows or shrinks with your team.
If they’ll be listed publicly or included in matching, they need to meet the standard vetting requirements. Otherwise, you can add anyone to your internal system.
Absolutely. Many agencies use BrightHelp purely for client management and skip the directory and matching features.
