Who we are
Welcome to BrightHelp.ca. A Canadian platform that connects Virtual Assistants (VAs) and clients, and provides an organized workspace for project communication.
We care about your privacy and want you to understand how we collect, use, and protect your information.
Effective Date: November 2025
Last Updated: November 2025
1. What We Collect
We only collect information that helps us provide our services:
Basic website analytics to understand how visitors use our site (through cookies or similar tools).
Information you share when filling out a form (name, email, business details, service preferences).
Workspace activity such as messages, uploaded files, and project information within the BrightHelp Workspace.
Payment information processed securely through third-party providers (like Stripe). We never store full payment details on our servers.
2. How We Use It
We use your information to:
- Create and manage your account or membership.
- Match clients with suitable VAs.
- Send confirmation or notification emails related to your activity.
- Improve our services and maintain site security.
- Comply with legal obligations if required.
We will never sell your personal information or share it with third parties for marketing.
3. Email Communication
We may email you about your account, new features, or helpful updates.
You can unsubscribe from non-essential emails anytime by clicking the link in the message or contacting us directly at hello@brighthelp.ca.
4. Cookies
Cookies are small bits of data stored in your browser.
They help us improve your experience, for example, by remembering your preferences or login status.
You can adjust or clear cookies anytime in your browser settings.
5. Data Storage & Security
We use trusted platforms (such as Airtable, Fillout, Kitchen.co, and Stripe) to manage data securely.
These services follow strict data protection standards.
We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse.
6. Your Rights
You can:
- Request a copy of your data.
- Ask us to correct or delete your information.
- Withdraw consent at any time (though this may affect your use of BrightHelp services).
Just send a message to hello@brighthelp.ca We’ll respond within a reasonable timeframe.
7. Updates
We may update this policy from time to time. The latest version will always be posted here, with the date at the top.
8. Contact
Questions about privacy?
Reach out anytime at hello@brighthelp.ca.
For more information, please also review our Disclaimer and Terms of Use.
